Teal Networks
March 2019 - Present
March 2019 - Present
- Provided administrative support for end-users at multiple small and midsize companies throughout California.
- Participated on the emergency response team responsible for responding to critical outages and implementing disaster recovery procedures.
- Assisted managed service clients by utilizing remote support software to troubleshooting common end-user issues.
- Performed network hardware installation, maintenance, and continued monitoring.
- Monitored client networks for cyber security threats and responded appropriately to reported incidents.
- Assisted with configuring data back-ups and recovery for clients using the Windows 10 built in utility and Comet services.
- Experience supporting Active Directory network environments.
- Installation, provisioning, and client support of locally hosted PBX and 3CX VoIP systems.
- Configured Synology NAS devices to meet client needs.
- Experience installing, configuring, and providing ongoing support for Office 365 applications.
- Participated on the team responsible for on boarding new clients.
- Worked directly with CEOs, business owners, and other decision makers to identify company needs and provide suggestions for IT improvements.
- Installation and maintenance of radio equipment used for broadcasting wireless internet to local businesses.
- Preformed administrative tasks supporting e-mail services for over 100 unique domains.
- Basic website support and maintenance for hosted clients.
- Hands-on experience working in Windows XP - 10 OS, Mac OS, and a variety of Linux distros.
- Configured and deployed PPTP and L2TP VPN solutions for clients.
Instructor for California State University, Sacramento
January 2013 - Present
- Directed multiple self-defense seminars empowering hundreds of faculty and students.
- Researched and developed core curriculum for the Into to Boxing class offered through The Well.
- Grew class participation by building rapport, developing relationships, and mentoring students in class.
Instructor for ASES (After School Education and Safety) Program
November 2008 - June 2016
- Pioneered the creation of an Anti-Bully program designed to improve student’s ability to peacefully resolve conflict.
- Facilitated the growth of student’s interpersonal communication through the development of a “Fun and Games” class.
- Led students in a multi-year martial arts program tailored to maximize character development, self-reliance, and success in life.
- Identified deficiencies in public education and interviewed fellow educators to form solutions to overcome these challenges.
- Instructed weekly classes at two elementary school teaching children from kindergarten through 5th grade.
- Taught fun fitness and child safety seminars for pre-school students.
CEO, Co-Founder of Courage Martial Arts and Fitness
August 2011 - May 2015
- Provided general oversight of management team and staff by providing recommendations for accomplishing business objectives.
- Engaged in community outreach by providing anti-bully seminars for local schools, leading charity events, and a food drive.
- Coordinated the delegation of tasks necessary for reaching short and long-term business goals.
- Administered contracts to clients, collected membership fees, processed merchandise sales, and helped track inventory.
- Assisted in the procurement of information technologies and other fixed assets used by the company.
- Designed the company’s website and managed the corporation’s online presence through influential online marketing practices.
- Provided IT support for staff and clients accessing proprietary information through the company’s website.
- Photographed, edited, and created marketing content for the business utilizing Microsoft Office and Adobe Photoshop.
- Gathered, organized, and created the mental martial arts curriculum for the business.
- Coached clients on interpersonal communication techniques used in resolving conflict.
- Oversaw recruitment of new clients through affiliations with small businesses associations and engaging in community events.
Snowboard Instructor for Boreal Mountain Resort
November 2006 - April 2011
- Instructed private and large group (20+ students) snowboarding lessons for children and adults.
- Provided customer service support to sales, chair lift, and rental departments.
- Adapted snowboarding lessons to meet the specific expectations and goals of customers.
Swim Instructor for California Family Fitness
June 2008 -August 2008
• Instructed adult, child, and parent/infant swim lessons.
• Established goals and learning outcomes for students.
• Provided progress reports to customers.
• Performed routine janitorial services.
• Established goals and learning outcomes for students.
• Provided progress reports to customers.
• Performed routine janitorial services.